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Deletion of your Account and Personal Data

What does account deletion mean?

Account deletion means that your account and everything associated with it will completely get deleted from the QS Games database. This means that your personal data, friends, resources, and progress, including all purchased items, ID, and rankings will be gone permanently and irretrievably.

Your account will get deleted within 25 days from the moment you confirm the deletion. Once you start the deletion process, you will be able to access your account without canceling the deletion within 25 days. If you wish to cancel the deletion, please contact our support

You can reset your progress if you want to save your data and other games. Details in this article

Ways to delete your account:

On the site.

  • Please open our QS Games portal and find your account info.
  • In the settings of your account on the site, there is a DELETE ACCOUNT button.
  • Press it, and you will start the process of deleting all your information and game progress.
  • After detecting the wish to delete the account, you will see a confirmation window of your request. Also, there will be all the important information about the details of the deletion and the way to cancel the deletion within 25 days.

Through the game settings on the web platform.

  • In the game settings there is an option to request the deletion of your game account.
  • Please go to the game settings and find the Permanent account deletion at the very bottom of the window that appears.
  • When you click on it, you will see the confirmation window. Confirm the deletion of your account there.

As with the other options for sending a removal request, you will have 25 days to cancel the removal.

From your iPhone/Android device.

  • Open the settings menu in the game and click on the "Your account" button;
  • At the bottom of the pop-up window you will see "Permanent account deletion" - click there;
  • If you have read the information provided and want to continue, click "Confirm";
  • Enter the word "Confirm" and click on the button. Your account will be deleted within 25 days;

Through a letter to the game support.

You may always write a letter to our game support through Settings - Additional settings - Support - Contact us or send an email to To delete your account, we will need next details:

  • your game ID
  • the number of coins and pearls
  • your current level
  • email address that is connected to the account

Do not forget to mention this information, so that your request for deletion is processed faster.

If you change your mind about deleting the game, please contact our Support team.